Alan Payne Basel Suede Shoes Cognac

If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order. Returns or exchanges will not incur a restocking fee. Please note that shipping charges are not refundable.

Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges made without prior authorization will not be accepted. Please note we do not provide return labels for returns.

All returns/exchanges must be returned to MensDesignerShoe.com in their original condition, in original packaging, including shoe dust covers and all tags. MensDesignerShoe.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp, or dirty will not be accepted.

Not all items are eligible for return/exchange. Some sales/closeout items may not be eligible for return or exchange. If a sales item is not eligible for return or exchange, this will be notated on the product page of the sales item by a "all sales are final" or "no returns or exchanges" notation. All custom order items will not be eligible for return or exchange, these are items that are special ordered / produced specifically for an individual customer, this will be notated on the product page of the custom items where this applies.

See our Online Policies section for policy details and brand restrictions.

See this item at a better price elsewhere?

We will beat the price on any competitor website that has the same price or lower price than we do. Please contact us to confirm price beat on this item. Some restrictions apply, please see our Online Policies page for all details.

Do you have a question on this product or on placing an order?

Please send us your question below and we'll get back to you promptly.

International Shipping Procedure

MensDesignerShoe.com ships to most foreign countries

How To Place an International Order

To place an international order simply add items to your shopping cart and click the Proceed to Checkout button at the bottom of the page.

If you have trouble placing an order through our shopping cart, simply contact us and we can send you a Paypal invoice for your order.

International Payment Methods We Accept

For international orders we accept all major credit cards and Paypal as the method of payment. Paypal allows you to use your credit card or bank account to fund your Paypal account and make payment for your MensDesignerShoe.com purchase.

On some international orders we will require that your Paypal account be Verified. Getting your Paypal account Verified is easy: simply login to your Paypal account and click the link to Verify your account and follow the steps. A Verified Paypal account adds extra protection to both the buyer and seller.

International Shipping

We ship via UPS or USPS Priority Mail International for all international orders. The shipping cost will be calculated at checkout. Contact us if you require USPS Express Mail Shipping.

Please note that exotic shoe orders (ostrich, deerskin, eel) to international countries will incur an $93 special handling fee. In order for us to ship exotic shoes from the USA to any foreign country a special inspection must be done to legally ship the order from the USA to the customer's country. For exotic shoe orders, once you complete your order and payment via Paypal, we will send you a Paypal invoice for the special exotic shoe handling permit fee. Please note on those exotic shoe orders requiring special inspection, please allow an additional 3-4 days for the inspection process.

Some exotic shoes made of 'protected leathers' (peccary, crocodile, caiman, alligator, lizard) that are shipped internationally require a protected leather inspection/one time permit which has a cost of $276.00. Please inquire with us about the details of these items.

International Duties & Taxes

We do not charge or collect tax on international orders. The customer's country may charge a customs duty tax on your order upon arrival. These charges are set by the customer's country and are the responsibility of the customer. Please contact your local customs office to determine what your local duty tax rate may be based upon the items you are purchasing.

See our Online Policies section for policy details and brand restrictions.

MensDesignerShoe.com Privacy Policy

We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time.

How We Protect Your Personal Information

We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the top or bottom of your browser window, depending on the browser you are using. This indicates SSL is active. You will also see an SSL seal at the bottom of all secure pages, simply click on it to bring up the SSL certificate information which will confirm that our SSL certificate is valid and functional. We also have the Norton Secured Trust system in place, one of the most trusted internet security trust systems available. This system ensures that our website is scanned for any malware on a daily basis. Look for the Norton Trust seal at the bottom of all pages on our website, click on this seal to confirm that the malware scan has been successfully completed by Norton for the day. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.

See our Online Policies section for policy details and brand restrictions.