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FAQ

Frequently asked questions

Need some answers? Take a look at our frequently asked questions database.
If you can't find some of the answers here call us at 1800-309-3207 or send us an email.

General

How can I order

You can order with us online on our website all day every day. For step by step instructions on how to place an order online, click here.

You can also order by phone Monday-Friday 9:00am - 5:30pm (CST) at 1800-309-3207.

Do you have a catalog?

Yes we do. You can request a catalog from us here. Remember our catalog is just a sampling of the thousands of shoes showcased on our website.

Do you have a layaway plan?

We do not currently have a layaway plan.

What is your return policy?

We have a 15 day return policy. You may return or exchange an item within 15 days after receipt of your order. Returns or exchanges will not incur a restocking fee.

Please note that shipping charges are not refundable. Special orders are not refundable, also some closeout shoes are not refundable if noted on the product page. You view our full Return Policy here.

Custom shoes design

Where are your custom designed shoes made?

We have partnered with a prestigious factory in La Mancha, Spain who produces some of the world's men's luxury shoe brands, to offer our custom shoe design program directly to our customers.

How long does it take a custom shoe to be made?

The custom designed shoes are produced at the factory within 3-4 weeks.
This is a much faster production timetable than most custom shoe programs from other brands we sell on our website.

How are the custom shoe orders shipped?

We have our factory ship completed custom shoe orders directly to our customers via UPS Express. The travel time of the package from Spain to most countries will be just a few days. Shipping for USA customers is free.

How do I design a custom shoe?

Use our 3D shoe design tool to design your own shoes and choose from countless combinations of leathers, sole types, stitching, insole color, etc. From our custom shoe design homepage, scroll down to the section called Select Style, and click on the type of shoe you?d like to customize/design. That will load the 3D design tool that you can use to customize numerous aspects of your custom shoes.

You can see our Step-by-Step Guide for the 3D shoe design tool here.

What can I customize on my custom shoes?

There are a huge amount of customization options for your shoes. Depending on the style you choose, you can customize the type of leather for the upper, the color of the leather, the color of certain sections of the leather versus other sections, the finish type of the leather, the sole, the sole stitching, the insole color, the laces color, the embroidery (if applicable), the monogram (if applicable), among other options.

What is the shipping cost?

Shipping for USA customers is free. Shipping for all other countries is $46 for the first item, and $18 for each additional item in your order.

Are custom shoes returnable?

Because your custom shoes are made from scratch specifically for you according to your specifications they cannot be returned for a refund.

We will of course take back any shoe that has a factory defect to have that fixed for you or have a fresh pair made. Just make sure to contact us within 15 days of getting your shoes.