Returns & Exchanges Policy:
Shipping & Returns Policies×
If you are not happy with your order, we are happy to accept a return or exchange. You may return or exchange an item within 15 days after receipt of your order. Returns or exchanges will not incur a restocking fee. Please note that shipping charges are not refundable.
Prior to sending back your return, you must contact us in order to obtain a Return Authorization Number and specific return instructions. The Return Authorization Number must be written on the outside of your package. Any returns/exchanges made without prior authorization will not be accepted
All returns/exchanges must be returned to MensDesignerShoe.com in their original condition, in original packaging, including shoe dust covers and all tags. MensDesignerShoe.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Shoes returned with any scratches or scuffs, or excessive creasing in the vamp will not be accepted.
Not all items are eligible for return/exchange. Some sales/closeout items may not be eligible for return or exchange. If a sales item is not eligible for return or exchange, this will be notated on the product page of the sales item by a "all sales are final" or "no returns or exchanges" notation. All custom order items will not be eligible for return or exchange, these are items that are special ordered / produced specifically for an individual customer, this will be notated on the product page of the custom items where this applies.
When a return is made for exchange, upon receiving your returned item we will promptly ship out to you the replacement item and contact you to let you know it has been shipped. When a return is made for refund, upon processing of your returned item, we will issue a refund to your original method of payment, and contact you to confirm the refund was issued.
For international orders (outside the USA) that are refused at the time of delivery and returned to us without a proper return authorization, they will incur a 15% restocking fee and may also be subject to additional fees for us to re-import the item back into the USA.
Please contact us if you have any questions about our returns & exchanges policy.
MensDesignerShoe.com ships via UPS within the United States. We offer FREE UPS Ground shipping on all orders over $175, shipped within the USA. At checkout, you can view and select from all available UPS shipping options. In some special cases we will ship via Fed Ex or USPS. Please note that MensDesignerShoe.com ships all shipments with 'signature required' unless specifically requested by the customer not to do so.
APO/FPO Military Address Shipping:
We are pleased to offer shipping to APO/FPO addesses. If you're placing an order to be shipped to an APO/FPO address, during Checkout enter "APO" or "FPO" in the "City" field and choose the appropriate military state designation in the "State" dropdown menu. Select "United States" in the "Country" drop down menu. Then enter the appropriate zip code for your APO/FPO address and follow the steps to finalize your order. You do not need to enter the actual city, state, or country where you are currently stationed, only your APO/FPO address information is required during checkout.
All shipments to APO/FPO boxes are made through USPS Priority Mail. The cost of USPS Priority Mail shipping to APO/FPO addresses is $10.00. We verify all APO/FPO addresses prior to shipping. Please make sure the billing address you provide during Checkout, matches the shipping address on your order, to ensure your credit card will be accepted by our system. If the billing address of your credit card does not match your APO/FPO shipping address, you can easily add your APO/FPO address as a 'secondary shipping address' with your credit card company, if it is not already the primary address on your credit card account. Give them a quick call and do that, then place your order with us. This will ensure that we can process your credit card payment quickly and ship your order.
Please also note that tracking is not available on APO/FPO orders. Transit time for your package from the military mail hub to you can vary depending upon the country in which you are stationed.
* please note that some of the specifications above do not apply to military personnel using special APO/FPO forwarding box services to make online purchases. Ask us about APO/FPO forwarding services that we can recommend for you, to make purchasing online easier for you.
We ship international orders via USPS Priority Mail International. The cost is $35 for the first item and $20 for each additional item on your order.
Please allow 2-3 business days from the time of your order, for international orders to ship out from our warehouse.
The travel time for international orders shipped through USPS Priority Mail International is approximately 6-10 days. This does not include any customs clearance time the package may require once it reaches your country.
We do also offer USPS Express Mail Shipping upon request, it is available for a moderately higher rate and shipments via Express Mail take 3-5 days from the time of shipment to reach the destination country. Contact us to request Express Mail shipping.
Please note that exotic shoe orders (ostrich, deerskin, eel) to international countries will incur an $105 special handling fee. In order for us to ship exotic shoes from the USA to any foreign country a special inspection must be done to legally ship the order from the USA to the customer's country. For exotic shoe orders, once you complete your order and payment via Paypal, we will send you a Paypal invoice for the special exotic shoe handling permit fee. Please note on those exotic shoe orders requiring special inspection, please allow an additional 3-4 days for the inspection process. Some exotic shoes made of 'protected leathers' (peccary, crocodile, caiman, alligator, lizard) that are shipped internationally require a protected leather inspection/one time permit which has a cost of $276.00. Please inquire with us about the details of these items.
Please note, LLoyd shoes can only be shipped witihn the USA and to select foreign countries. Please contact us to confirm if we can ship Lloyd to your country..
Returns & Exchanges Policy:
We neither sell nor share your information with outside companies or third parties. When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information. We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and other store-related events. But, of course, you have the freedom to add or remove your name from our list at any time. We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours by employing Secure Sockets Layer (SSL)* technology to insure your safety. Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of the store you shop with. To check the security of your connection during checkout, look for the unbroken key or closed lock at the top or bottom of your browser window, depending on the browser you are using. This indicates SSL is active. You will also see an SSL seal at the bottom of all secure pages, simply click on it to bring up the SSL certificate information which will confirm that our SSL certificate is valid and functional. We also have the Norton Secured Trust system in place, one of the most trusted internet security trust systems available. This system ensures that our website is scanned for any malware on a daily basis. Look for the Norton Trust seal at the bottom of all pages on our website, click on this seal to confirm that the malware scan has been successfully completed by Norton for the day. We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission's website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
Secure Online Ordering×
Need your order shipped outside of the USA? No problem!
International Shipping Rates×
$46.00 (USD) for the first item, $18.00 (USD) for each additional item
Countries we ship to:
MensDesignerShoe.com ships to most foreign countries.
The above flat rate shipping cost is good for all countries. We ship all international orders via USPS Priority Mail International. USPS Express Mail International can be requested for an additional charge. Please contact us for details on Express Mail shipping.
Please note we do not charge customs duty tax. The customer's country may charge customs duty tax at the time of the package arrival in the customer's country, the customer is responsible for any customs duty tax charged by their country.
Some exotic shoe orders may require a special handling/inspection fee to ship from our location in the USA to your country. Contact us to inquire about your exotic shoe order prior to your purchase. Have a question regarding international shipping? any day, any time, we'll get back to you as soon as possible.
Need your order shipped outside of the USA? No problem!